If, for any reason, you are not happy with your purchase, simply return your product within 90 days from the purchase date for a full refund. Please note that the item price and applicable taxes will be refunded. Shipping will not be refunded unless an error occurred on our part or the merchandise is deemed defective.
Special-order, closeout or discontinued items are non-returnable.
Returns will not be accepted if any of the following conditions apply:
- The product is missing parts or has been damaged due to improper use or installation.
- The product has been damaged or modified from its original form in a manner not consistent with typical use.
- No refunds will be given after ninety (90) days from date of invoice.
- No returns will be accepted without a return authorization (RMA#) number.
All returns must be in their original unaltered packaging. Please DO NOT write on the packaging.
Return Procedure
Please contact us about items you would like to return. Include your name, order number and approximate date of purchase for faster service. You will be emailed detailed instructions to follow. Please note that shipping costs will be refunded only if the return is a result of a shipping error on our part.
Items should be returned to the following address:
Specialty Papers & Supplies
2391 Grissom Drive
Saint Louis, MO 63146
Returns sent to any other address will not be accepted.
No Returns will be accepted without a return authorization (RMA#) number.
